This vacancy is now closed

Room attendant - Edinburgh

Team Level - Operations
Ref: 1735 Date Posted: Monday 20 Aug 2018
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JOB TITLE: Room Attendant

 

CLEANING OF GUESTS ROOMS:

 

  • To ensure that all guests assigned to you for the day are cleaned to standard as outlined in the S.O.P manual. Including departure and stay over rooms.
  • To ensure that all rooms are serviced and that priority bedrooms are covered in a timely manner so as not to inconvenience guests.
  • To ensure that all linen is looked after and is not used for cleaning purposes.
  • All rooms to be thoroughly cleaned as outlined in the spring clean S.O.P.

 

CLEANING OF HOUSEKEEPING CUPBOARDS/CORRIDORS:

 

  • To ensure that all housekeeping cupboards are cleaned and set up neatly.
  • To ensure that the doors remain closed through out the day ensuring all linen is hidden away from guests view, and safe keeping of stock.
  • To ensure that all corridors are dusted and Hoovered daily.

 

GUEST REALTIONS:

 

  • To be friendly and well groomed at all times. Uniform to be worn at all times.
  • To have a good working knowledge of the hotel facilities and opening hours to ensure effective interaction with guests.
  • To greet customers at all times whilst passing through public areas or guest rooms.

 

LOST PROPERTY/COMMUNICATION:

 

  • To report any lost and found items to the housekeeping management as soon as item has been found. For details refer to lost property S.O.P.

 

MAINTENANCE:

 

  • To ensure that all maintenance issues are reported to housekeeping management as soon as the fault is noticed.

 

OTHER TASKS:

 

  • To perform any other reasonable request as per requirements of the hotel.
  • To attend any necessary training courses such as fire/health & safety etc.
  • To attend any in house meetings or training sessions as and when required.
  • Public area duties may be designated to you as and when necessary.
  • To ensure that you check rota on a regular basis and are aware when you are required to work.