Market leading Independent Scottish hotel company is looking for an experienced and dynamic Reservation and Groups Agent to join their team.
You must have a 'can do' attitude and thrive in a team environment. Excellent customer service, communication and interpersonal skills are essential. Previous customer service and sales experience would be advantageous but not essential as we focus more on your personailty and passion to learn and develop.
You will report directly to the Assistant Revenue Manager and will be dealing and handling with individual and group reservations for the hotels, providing a quality service to all guests, upselling promotions and nearby venues and supporting the hotels with day to day operation of reservations and relief reception cover. You will also have an active role with maximising daily sales and pricing strategies, market and competitor analysis and financial reporting. Micros Opera experience is preferred but not essential.
Competitive Salary – dependant on experience