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Receptionist - The Scotsman Hotel - Edinburgh - Edinburgh

Hotel Operations
Ref: 2565 Date Posted: Wednesday 18 Sep 2019
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Receptionist – Scotsman hotel

We are looking for an experienced and driven Receptionist to join our team!

The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens.

The Role:

As a Receptionist you will play an important role within the team. You have a confident, guest facing, engaging personality with a desire to exceed our guests expectations in every interaction. Experience in a hotel environment is highly desirable and a knowledge of OPERA reservations system would be an advantage. This exciting role will include reception duties, daily reservation functions and encouraging our guests to enjoy our stunning new on-site Picturehouse and the Grand Cafe.

Great communication is key in this role, be it by phone, via email or in person, so a high level of English is essential.

We empower our team to do what is necessary to ensure guest satisfaction so the ability to solve problems and think outside of the box is advantageous. 

The Person:

The ideal candidate will have:

  • The ability to work well independently and multi-task.
  • Experience in a similar role or a keen interest in pursuing a hospitality career.
  • The ability to work in a fast paced and high pressured environment.
  • Availability to work shifts, including evenings, night shifts and weekends as per business needs.

The Reward:

In return, we offer a competitive salary and rewards structure, generous company benefits as well as industry leading training and career development opportunities.

Benefits Include:

  • 30% off of food & cinema tickets in all of our venues across Scotland.
  • Continued development through our online learning portal and masterclasses in venues.
  • Access to courses.
  • TRONC electronic tips – Our staff keep 100% of tips earned in venues.

The Process:

If you think this is the role for you then apply now and a member of The Scotsman Management Team will be in touch.