Night Porter - Aberdeen

Hotel Operations
Ref: 1739 Date Posted: Monday 20 Aug 2018
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PERFORMANCE MEASURES:


We always put the customer first.
Sensitive towards customers. Anticipates customer needs. Takes time to listen to and understand the customer. Follows Customer Journey at all times.


We make our jobs our own.
Consistently displays high standards of job performance. Maintains a high level of productivity. Follows company policies. Works without direction or specific instruction. Stays busy without supervision. Completes assigned tasks promptly and efficiently.


We work together as a family.
Arrives on time and works shifts as scheduled. Maintains uniform in good condition and maintains a high standard of personal hygiene.


We work hard.
Works effectively with staff and managers. Shows concern and respect for others. Helps others as needed. Communicates with all levels of the team.


We grow.
Adheres consistently to Company Standards. Offers suggestions to department manager to improve standards. Attends meetings and supports in achieving targets. Reacts positively to change – identifies opportunities for improvement. Shows innovation by constantly challenging the way we work and the service we give.