IT Support Engineer - Glasgow

Central Office
Ref: 3100 Date Posted: Friday 11 Jun 2021
LinkedIn ShareShare

Role: IT Support Engineer

Location : Glasgow

Salary: Competitive

Employment Hours: Full Time

Contract Type: Permanent

Role Description

You will have an excellent understanding of second line support and be able to provide technical support over a range of technologies to all business users.

As well as supporting the operational side of the business you will work on various business enhancing projects

Candidates should have a solid background in managing helpdesk tickets, resolving issues, and building working relationships with end users.

A good knowledge of network principles and general IT hardware is required.


You will

  • Assist in rolling out systems and services to benefit and improve the business
  • Manage and support the infrastructure, cyber security, hardware and software, desktops and servers and voice/data networks
  • Ensure all technology, documentation and processes are up to date
  • Create Knowledge base articles for new tasks and share with team
  • Build and manage internal and external relationships
  • Work with the other Help Desk team members to ensure incident/problem management is completed effectively


You’ll need

  • Experience of 1st and 2nd Line Support to internal users
  • Communications support: Teams Voice / RingCentral VOIP
  • Cloud: Office365 / Exchange / Active Directory
  • Networking: DHCP, WAN, TCP/IP
  • Device Management: Malware Bytes, Mimecast, AD Group Policy etc
  • Knowledge of Windows Server would be a plus
  • Ability to run and terminate data cable would be advantageous


Technical Skills

  • Windows Server 2012+
  • Windows 7 / 10
  • Office 365
  • HP SAN storage
  • Cisco networking, switching, and routing and Wi-Fi
  • Meraki


Competitive salary

30% off of food & cinema tickets in all of our venues across Scotland.


If you think this is the role for you then apply now and a member of the G1 team will be in touch.