The Scotsman of today is a luxury hotel which retains many original features, including luxurious floor to ceiling wood paneled rooms, grandiose marble staircase and stained-glass windows.
Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
Although our hotel is steeped in history and known for its classically luxe feel, we reflect the dynamic and forward-thinking city in which we operate, so you can expect an extensive list of offbeat signature amenities, such as our wee nip of Whisky on arrival to perk you up, specially selected White Company toiletries, personally chosen reading recommendations, a lazy breakfast in bed (just say the word) and a whole lot more.
Your day to day
As receptionist, your role is to ensure smooth check-in and check-out of guests, following company guidelines at all times. To anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction. You will promote all the hotels facilities and amenities to the guest, always looking for opportunities for suggestive selling.
What we need from you
You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude.It is essential that you have Hotel Reception experience, ideally within a 4/5 Star hotel to be considered for this role. You will have working knowledge of Opera and micros.