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Hotel Porter - The Scotsman Hotel - Edinburgh

Hotel Operations
Ref: 876 Date Posted: Friday 06 Oct 2017
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The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens.

We are currently on the lookout for a new porter to come and join our team.

As a hotel porter, the right candidate will be responsible for proving a high and professional level of customer service at all times.

Duties will include escorting guests to their rooms and showing them  the facilities inside the room (light switches, heating control, TV`s and etc). They must assist customers with their luggage as well as deliver all luggage to rooms for early arrivals. Being responsible for storing guest luggage on check out as well as tagging it correctly is also important within this role.

The main focus of this role will be to ensure all customers have the best possible experience, therefore seeing to every need that is required by the customer. Directing guests and answering all queries will ensure guests feel welcome and looked after during their stay.

The successful applicant must have experience within hospitality or a customer service environment.