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Deputy General Manager Underground Nightclub Dundee - Dundee

Management - Operations
Ref: 1759 Date Posted: Tuesday 28 Aug 2018
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Job Title: Deputy General Manager
Reports to: General Manager 

Position Type: Full Time Salaried
Role Description Supporting management team in delivering successful operations, achieving the company objectives and improving sales within the venue.

Role Responsibilities  Assist the General Manager in organizing, planning and implementing the venue strategy.
 Coordinating operations and team members.
 Supervise, coach and motivate staff.
 Communicate with customers and resolve customer complaints.
 Drive venue sales.
  Support recruitment process and team training and development.
 Manage shifts as required.
 Responsible for high standards of health & safety, hygiene, customer service.
  Ensure effective operation of the business and the satisfaction of our customers.
 Contribute to initiatives to develop business, improve staff skills and guest satisfaction.
 Support sales growth.
 Control costs and achievement of margins.
 Ensure staff training is delivered to ensure the highest possible service to our guests.

Skills & Experience
 Leadership skills.
 Customer service experience.
 Interpersonal and communication skills.
 Problem-solving.
 Effective and motivational manager.
 Strong decision making abilities.
 Strong commercial awareness.
 Forward thinker as well as a hands-on operator.