Job Title: Deputy General Manager
Reports to: General Manager
Position Type: Full Time Salaried
Role Description Supporting management team in delivering successful operations, achieving the company objectives and improving sales within the venue.
Role Responsibilities Assist the General Manager in organizing, planning and implementing the venue strategy.
Coordinating operations and team members.
Supervise, coach and motivate staff.
Communicate with customers and resolve customer complaints.
Drive venue sales.
Support recruitment process and team training and development.
Manage shifts as required.
Responsible for high standards of health & safety, hygiene, customer service.
Ensure effective operation of the business and the satisfaction of our customers.
Contribute to initiatives to develop business, improve staff skills and guest satisfaction.
Support sales growth.
Control costs and achievement of margins.
Ensure staff training is delivered to ensure the highest possible service to our guests.
Skills & Experience
Customer service experience.
Interpersonal and communication skills.
Effective and motivational manager.
Strong decision making abilities.
Strong commercial awareness.
Forward thinker as well as a hands-on operator.