Cinema Supervisor - The Grosvenor Cinema - Glasgow £8.51/hr - Cinema Operations Ref: 2190 Date Posted: Friday 26 Apr 2019 ShareMore The G1 Group is Scotland’s largest and most diverse hospitality group, with a collection of over 50 venues across Scotland including bars, restaurants, hotels and more. We are looking for experienced and talented Cinema Supervisor to join our fantastic venue, The Grosvenor Cinema. Tucked in the centre of Ashton Lane in Glasgow’s West End, The Grosvenor Cinema shows everything from the latest blockbusters to old classics. They like to do things a little differently, hosting a range of fun and unusual events. The Role: As a member of the cinema front of house team, your role will include: To manage team members and resources to ensure the most effective use of both to deliver outstanding customer service and training. First point of escalation for any customer interactions and confidence in handling complaints/comments in a professional and appropriate manner. Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times. Promoting sales and adhering to licensing legislation. Involvement in all aspects of service; upselling, setting-up, stocking up, serving customers and cleaning down. Opening and closing of the building, ensuring that daily cashing up and banking procedures are followed correctly and that all paperwork is completed as required. The Person: The ideal candidate will have: Proven experience of successfully leading and motivating a team in a similar role to meet business targets and KPIs. Experience and knowledge of running food and beverage operations in a hospitality field including awareness of good HR practice and managing staff. Strong and effective communication skills with the ability to communicate positively with customers, employees and within the management team. Good working knowledge of IT systems and software. Availability to work shifts, including evenings and weekends as per business needs. The Reward: In return, we offer a competitive salary and rewards structure, generous company benefits as well as industry leading training and career development opportunities Benefits Include: 30% off of food & cinema tickets in all of our venues across Scotland. Continued development through our online learning portal and masterclasses in venues. The Process: If you think this is the role for you then apply now and a member of The Grosvenor Cinema team will be in touch.