Assistant Night Manager - The Scotsman Hotel - Edinburgh

Hotel Operations
Ref: 2734 Date Posted: Monday 23 Dec 2019
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Assistant Night Manager- The Scotsman Hotel- Edinburgh 

The Scotsman Hotel is looking for an Assistant Night Manager who is warm,dynamic and friendly, has a can-do attitude and puts our guests at the heart of everything they do.

  • Previous experience of working within a Front Office/Nights environment is essential.

  • Experience at a supervisory level.

  • Knowledge of the hospitality industry is a must.

  • Previous experience with the Opera Front Office system would be a distinct advantage, but full training will be provided for the right candidate.

 

As Assistant Night Manager you will be responsible for supporting the Night Manager in delivering an excellent service to all guests whilst ensuring they are safe and secure during their stay. Your other responsibilities will include:

  • Ensuring all procedures are followed and all night jobs are complete in the absence of the Night Manager.

  • Dealing with any guest enquiries efficiently, effectively and professionally via email, telephone and in person.

  • Producing required nightly reports.

  • Assessing nightly audit figures and, with the assistance of the Night Manager, investigating and correcting any discrepancies.

  • Taking responsibility for the safety and security of the hotel between the hours of 10pm-7am, conducting thorough security walks and effectively communicating any maintenance defects or security issues to the Night Manager.

  • Maintaining good awareness of all hotel areas.

  • Ensuring cleanliness of the hotel is impeccable each evening.

  • Respond to any audit feedback which is given by the company to ensure continual improvement is achieved.

 

If this challenging role sounds perfect for you, we look forward to receiving your CV.